Refund Policy

Cancellation of Order

Change of mind cancellation is allowed provided you call within 12 business hours of placing the order.

 Order Returns

Returns are allowed only if the product is defective or damaged on delivery. Please email customer service team or call us within 24 hours of receiving the product.

All returns must be authorised by the Customer Service team by obtaining a RMA number.

 When you return your product, indicate the reason for your return in a short note. Put the item along with the invoice and the note with the order number into a secure package.

 Affix our address (send only to sender address as seen in the invoice / delivvery challan) and send it through a reliable courier and email us the consignment details.

 - Please note that we will provide refund / return facility only for products bought from our online store www.surabhijaipur.com  and not for orders from physical store at Jayanti Market.

 

Repair & Warranties

All our products are backed by manufactures warranty which varies from brand to brand, Incase of any kind of malfunctioning or defect in product, the item will need to be taken to the repair centres as per below. Please keep proof of purchase and follow the process of each manufacturer.